FAQ

Depending on the order details, Australian shipments may be fulfilled from either the USA or our Adelaide fulfillment center. Orders within the USA are shipped domestically, while those outside the USA and are fulfilled from the USA.

**Shipping Times:**
- **USA**: 2-5 business days
- **Australia**: 5-17 business days (depending on product stock at the Adelaide center)
- **All Other Countries**: 7-21 business days. Tracking outside the USA with FED EX track

We begin processing orders immediately. To make any changes (such as address updates), please contact us within 8 hours of ordering. Note that we only ship to the address provided at checkout.

*Please be aware that we are not liable for orders that are lost, stolen, incorrectly addressed, or returned due to unpaid taxes or duties.

Once shipped, you’ll receive a Shipping Confirmation email. Orders are fulfilled within 1-3 business days, although some may take up to 5 days, especially around holidays or during peak stock demand.

**Tracking Your Order:**

- **Australia**: Track with Australia Post or FED EX track

- **USA**: Track with USPS :https://www.usps.com/

- **Other Countries**: Track with FedEx using your provided tracking number with FED EX track

If you need support please email hello@envyuskin.com

International shipments may be subject to import taxes, duties, and customs clearance fees, which are levied once the shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Envy U Skin has no control over these charges and cannot predict what they may be.

Please note that we do not accept returns due to customers refusing to pay any fees. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Envy U Skin is not responsible for lost, stolen, or damaged packages. If your tracking shows your package as delivered but you haven't received it, please report it or file a claim with your postal service as they do the final delivery.

**Note:** We rely on the carrier’s delivery confirmation and timestamp from the tracking link when reviewing claims for damages or returns. Claims may not be honored if they are not reported promptly.

Unclaimed packages are non-refundable. Shipping costs are non-refundable. Due to hygiene laws, we do NOT accept returns. Please contact us with any questions regarding our products before making a purchase.