Our Story - Created by our family for yours.
Our Vision: At Envy U Skincare, we offer natural handcrafted skincare products that provide a prescription strength experience without a prescription. Through these products we help people everywhere obtain accessible, clinically proven skincare. Our skincare is always made truly naturally and cruelty free.
Our Mission: Our ultimate goal is to help our customers regain their confidence as we continue to create affordable products with proven results that serve them well while growing our family owned business.
Our Family: We are a family owned and operated business with one driving force in mind - creating quality skincare for everyone. Envy U is for all skin types and tones through all phases of life.
Our Product: All Envy U Skincare products are 'all-natural' which means that all the products are handcrafted from plant-derived ingredients. Our products are hydrating, reduce redness, evens skin tone, lightens dark circles, removes ingrown hairs, and helps with pigmentation.
Any other questions? Email us!
Our most frequently asked questions and important information
Order Processing and Shipping Information
Depending on the order details, Australian shipments may be fulfilled from either the USA or our Adelaide fulfillment center. Orders within the USA are shipped domestically, while those outside the USA and are fulfilled from the USA.
**Shipping Times:**
- **USA**: 2-5 business days
- **Australia**: 5-17 business days (depending on product stock at the Adelaide center)
- **All Other Countries**: 7-21 business days. Tracking outside the USA with FED EX track
We begin processing orders immediately. To make any changes (such as address updates), please contact us within 8 hours of ordering. Note that we only ship to the address provided at checkout.
*Please be aware that we are not liable for orders that are lost, stolen, incorrectly addressed, or returned due to unpaid taxes or duties.
Once shipped, you’ll receive a Shipping Confirmation email. Orders are fulfilled within 1-3 business days, although some may take up to 5 days, especially around holidays or during peak stock demand.
**Tracking Your Order:**
- **Australia**: Track with Australia Post or FED EX track
- **USA**: Track with USPS :https://www.usps.com/
- **Other Countries**: Track with FedEx using your provided tracking number with FED EX track
If you need support please email hello@envyuskin.com
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and customs clearance fees, which are levied once the shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Envy U Skin has no control over these charges and cannot predict what they may be.
Please note that we do not accept returns due to customers refusing to pay any fees. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
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Package Responsibility
Envy U Skin is not responsible for lost, stolen, or damaged packages. If your tracking shows your package as delivered but you haven't received it, please report it or file a claim with your postal service as they do the final delivery.
**Note:** We rely on the carrier’s delivery confirmation and timestamp from the tracking link when reviewing claims for damages or returns. Claims may not be honored if they are not reported promptly.
Refunds/Returns
Unclaimed packages are non-refundable. Shipping costs are non-refundable. Due to hygiene laws, we do NOT accept returns. Please contact us with any questions regarding our products before making a purchase.