FAQS

  • COVID UPDATE

     COVID-19

    Notice that the postal operators in the following countries are no longer able to process or deliver inbound international mail due to service disruptions related to the COVID-19 pandemic:

    Bolivia, Botswana, Cayman Islands, Chad, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mauritania, Moldova, Mongolia, Montenegro, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, Samoa, Saudi Arabia, South Africa, Sri Lanka, Tunisia, and Zimbabwe.

    Although we continue to receive and process orders for these destinations, delays in delivery will occur due to the suspended service and limited air linehaul capacity to these destinations. You should consider these facts in determining whether or not to order during this time.

    If you have ordered or ordering your package will be held at your countries sorting center until the restrictions are lifted. 

    There may be delays in other countries not listed due to limited courier flights.

    We will update this notice regularly throughout the pandemic.

     

     BODY BASICS RANGE

    Do you test on animals? No, we love our furry friends! 

     

    Do you use harmful chemicals?

    There are no harmful chemicals or animal by-products in our skincare products.

     

    Are the Body Basics Range soaps or scrubs?

    We're glad you asked. The Body Basics range is a Cleanser/Soap with a natural loofah attached that helps cleanse, hydrate & exfoliate your skin.

     

    Can the Body Basics Range be applied to the entire face and body?

    Yes, Body Basics range is designed for all-over use and is for all skin types. The Body Basics range is for external use only.

    Are your ingredients natural?

    Yes. You can be confident that 'all-natural' for the Body Basics range means that all the products are from plant-derived ingredients.

     

    How often can I use the Body Basics range? Recommended for daily use, but ultimately it's up to you.

    Do you ship worldwide & how much does shipping cost?

    Yes - we ship worldwide. We offer customers USA and International Shipping with tracking. Shipping is free for orders above $100.00 USD! Hurray!

    Shipping Process

    We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.

    Once your order has shipped, you will receive a Shipping Confirmation email.

    We only ship during business days and do not ship on Saturdays, Sundays or holidays. 

    We require between 1-3 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 5 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.

     

    Deliveries

    Once your order is shipped, depending on your country or region, estimated delivery time is between 5 to 21 + days business days due to COVID. Specific delivery dates are not provided nor guaranteed.

    We offer the following delivery estimates, by country, for your reference:

    United States: 2-6 days

    International Shipments

    Canada: 7-15+ daysUnited Kingdom: 5-14 daysAustralia: 5-14 daysEurope: 7-21+ days (varies widely by importing country)

    *Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, envy u skin cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, COVID etc. and these interruptions can cause delays beyond our original delivery estimates.

    Duties, Taxes, and Other Fees:

    International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Envy U Skin has no control over these charges, nor can Envy U Skin predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

    We mark all sample items $1.00 each. 

    Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

    Lost/Stolen/Damaged Packages:

    Envy U Skin is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

    Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

    Wrong Address Disclaimer:

    It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

    When we ship your order, you will receive a Shipping Confirmation email from envyuteam@gmail.com. If you do NOT receive this, please contact us. 

    Track your order via FedEx.com If you do not see an email from us, please check your SPAM folder then contact us with your order number so we may investigate any delays on your behalf.

    Use your tracking number here for more accurate tracking. https://www.17track.net/en Choose Sweden Postnord Sweden then, enter your tracking number.

     

    Contact us 24/7 at envyuteam@gmail.com

    REFUNDS:

    Any Unclaimed packages are non-refundable. Shipping cost is non-refundable. We do NOT accept returns as by law for hygiene reasons. Please contact us before purchasing if you have any questions regarding the products. 

     

  • Do you test on animals?

    No, we love our furry friends! 

  • Do you use harmful chemicals?

    There are no harmful chemicals or animal by-products in our skincare products.

  • Are the Body Basics Range soaps or scrubs?

    We're glad you asked. The Body Basics range is a Cleanser/Soap with a natural loofah attached that helps cleanse, hydrate & exfoliate your skin.

  • Can the Body Basics Range be applied to the entire face and body?

    Yes, Body Basics range is designed for all-over use and is for all skin types. The Body Basics range is for external use only.

  • Are your ingredients natural?

    Yes. You can be confident that 'all-natural' for the Body Basics range means that all the products are from plant-derived ingredients.

  • How often can I use the Body Basics range?

    Recommended for daily use, but ultimately it's up to you.

  • I need to update my delivery address after I placed my order. What do I do?

    Please send us an email at envyuteam@gmail.com WITHIN 12 HOURS! With your order reference number and the updated delivery address. 

  • Do you ship to all countries?

    We use FedEx to ship worldwide. You can choose which country or region you would like your product shipped to during the checkout process. 

  • How long until my order is delivered?

    Within America: 2 -7 Business days         International: 7- 15 Business days.


    *Please Note

    During COVID, depending on your country's restrictions or shutdowns, these times are not guaranteed.

    We are hoping to get back on schedule soon 🤍