FAQ

 BODY BASICS RANGE

Do you test on animals?

Absolutely not. We love our furry friends! 

Do you use harmful chemicals?

No harmful chemicals or animal by-products are used in our products.

Are the Body Basics Range soaps or scrubs?

We’re glad you asked. The Body Basics range are a Cleanser/Soap with a natural loofah attached that helps cleanse, hydrate & exfoliate your skin.

 Can the Body Basics Range be applied to the entire face and body?

Yes, Body Basics range is designed for all-over use and is recommended for all skin types. The Body Basics range is designed for external use only.

Are your ingredients natural?

Yes. You can be confident that 'all natural' for the Body Basics range means that all the products are made from plant derived ingredients.

How often can I use the Body Basics range?

As often as you like. They are recommended for daily use, but ultimately it’s up to you.

SHIPPING

I need to update my delivery address after I placed my order. What do I do?

Send us an email at envyuteam@gmail.com WITHIN 12 HOURS! With you order reference number and the updated delivery address. 


Do you ship to all countries?

We use FedEx to ship worldwide. You can choose which country or region you would like your product shipped to during the checkout process. 

Where are your products shipped from? 

Our products are shipped from the USA. 

How long until my order is delivered?

Within America: 2 -7 Business days         International: 7- 15 Business days 

Your order will be processed and leave our warehouse within 1-3 business days. Once your order is shipped you’ll receive a confirmation email with a tracking number.

*Please note orders can be delayed due to Public Holidays, High Volume Special Sales and Customs* 

TRACKING PACKAGES

PLEASE NOTE: ENVY U SKIN is not responsible for packages once they have been handed off to your local postal authority.

When we ship your order, you will receive a Shipping Confirmation email from envyuteam@gmail.com. If you do NOT receive this, Please contact us. 

Track your order via FedEx.com or https://www.17track.net/en . If you do not see an email from us, please check your SPAM folder then contact us with your order number so we may investigate any delays on your behalf.

 

Customs, Duties, and Taxes

Cleansers are ticked as sample's at $1.00 each USD 

Got a question we haven’t covered here?

Contact us 24/7 at envyuteam@gmail.com

REFUNDS: 

Once our products are opened, they are deemed as used. We do NOT accept returns as by law for hygiene reasons. Please contact us before purchasing if you have any questions regarding the products. 

 

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