FAQ

TANNING
How many applications are in one bottle?

This depends on the user.  Typically 5 - 7 applications. It is a 200ml bottle.

What is the difference between the Medium and Express options?

Both Medium & Express Dark are green base solutions and processes in 2-8 hours depending of your desired depth of colour. The longer it stays on (Max 8 hrs), the deeper the colour. Medium will give you a Natural-Medium level glow. Express Dark will give you a Medium-Dark level glow. Neither are orange in appearance and work well for all skin tones.

Can the tanning mousse be applied to the entire face and body?

Yes. It is designed for full face and body use.

How do you apply the tan?
For best results, exfoliate in the shower and apply a thick layer of moisturiser on 24 hours before you tan. 30 minutes before tanning,  apply an oil and fragrance free moisturiser from your wrists to fingertips, back of your heels, eyebrows, elbows and knees. These areas tend to be dry and will absorb pigment to the area, causing unevenness (which we don't want - at all!). If your face is typically dry, apply moisturiser 30 minutes prior to tanning. When tanning the face, we recommend you use  a thin layer. Using a mitt or glove, pump 2-3 times and apply in circular motion.  

Immedietley after you tan, remember that the solution is still active! Make sure to wear loose fitting clothing to allow it to process. 

How long do I need to wait before washing after applying my Summer Envy Tan?

Shower off after 2-8 hours to reveal a beautiful, glowing tan. Rinse off using lukewarm water. Only use your hands to rinse off, no washcloths, flannels, gloves or loofahs. After 24 hours once your tan has developed you can use shower gel or soap.

Will Summer Envy tanning Mousse / Foam keep out harmful UV rays?

No. There is no sunscreen in Summer Envy Tan products. You still need to use a sun protection product with sufficient levels of SPF when your skin is exposed to the sun.

Is the Summer Envy range safe for all ages?

Summer Envy Tan is safe for all ages and skin types, however we strongly recommend a patch test is carried out at least 24 hours ahead of tanning to check for skin sensitivity, particularly for anyone under 16 years old.

Can I go swimming after applying my Summer Envy Tan?

We recommend to allow 24 hours development of your tan before swimming. Once your tan has developed you can swim but sea water and chlorinated pools may result in your tan fading. Your tan will fade evenly.

Will my Summer Envy Tan leave streaks or appear blotchy?

There are easy to follow instructions listed above as well as on the bottle. The mousse / foam goes on to the skin very smoothly for an amazingly even tan. Moisturising everyday is key to keeping your tan fresh and glowing. This will also help your tan fade evenly and stop it from rubbing off on your clothing. 

What are the ingredients of Summer Envy Tan?

Organic Aloe Vera which soothes and conditions the skin.
Vitamin B5 assists in reducing fine lines & wrinkles and also conditions the skin.
DHA to naturally darken the skin with or without exposure to the sun. This also helps maintain skin condition.Caramel is a vegetable derived colourant to impart colour to the skin. Allantoin helps retain & hold moisture in the skin. It also as a delivery system for the tan and extend the life of your tan. Propylene Glycol helps with hydration and protects the skin from damaging external factors. 

BODY BASICS
Body Basics Range

Are the Body Basics Range soaps or scrubs?

We’re glad you asked. The Body Basics range are all '3-in-1' soap/scrub combo products that will help cleanse, hydrate & exfoliate your skin.

 

Can the Body Basics Range be applied to the entire face and body?

Yes, the whole Body Basics range is designed for all-over use and is recommended for all skin types. The Body Basics range is designed for external use only.

Are your ingredients natural?

Yes. You can be confident that 'all natural & organic' for the Body Basics range means that all the products are made from plant derived ingredients.

How often can I use the Body Basics range?

As often as you like. They are recommended for daily use, but ultimately it’s up to you.

SHIPPING
Do you ship to all countries?

We use FedEx to ship worldwide. You can choose which country or region you would like your product shipped to during the checkout process. For more information check out our Freight Page

Where are your products shipped from? 

As our customers are always our number one priority,  we aim to keep shipping costs at a minimum. Our products are shipped from the US. 

How long until my order is delivered?

Within America: 2 - 7 business days         International: 4- 6 weeks

Your order will be processed and leave our warehouse within 1-3 business days. Once your order is shipped you’ll receive a confirmation email with a tracking number.

 Do you test on animals?

Absolutely not. We love our furry friends! 

 

 Do you use harmful chemicals?

No harmful chemicals or animal by-products are used in our products.

Delivery

I need to update my delivery address after I placed my order. What do I do?

Send us an email at justin@envyuskincare.com with you order reference number and the updated delivery address.

Returns

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.

What can be returned?

If any product arrives in an unsatisfactory or damaged state, it may be returned.

My bottle is damaged, what do I do?

In the rare occurrence your item has a defect, please send it back to us unopened. Items will be inspected by our Quality Control team and if the item is deemed faulty we will replace or refund the product free of  charge.

We take damaged goods very seriously and we are constantly engaged with our container & packaging suppliers for improvement to avoid this happening to you or others again. Please enclose a copy of your PayPal receipt and send the product in a secure package.

We recommend you use registered post, or postage with a tracking option for all items being returned. We do not take responsibility for items not received if you attempt to send an item via non-registered post, or no tracking.

I’ve changed my mind, can I return my Summer Envy Tanning or Envy Body Basics product?

For health & safety reasons we do not accept the return of skincare, hygiene or products under any circumstances if you change your mind. Please chose carefully when selecting your product. Products must be returned unopened in their original packaging.

These products can still be returned if they are faulty, not fit for purpose. 

When do items need to be returned by?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at envyuteam@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at envyuteam@gmail.com and send your item to: 379 Stoner Avenue, Paris  KY 40361, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 379 Stoner Avenue, Paris KY 40361, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Where do I send the items?.  

Envy U Skincare
Returns Department
379 Stoner Avenue
Paris, KY, 40361

What is your refund method?

We always refund through the same method used to make your original purchase.

Got a question we haven’t covered here?

Contact us 24/7 at envyuteam@gmail.com

Questions about the status of your order email envyuteam@gmail.com