Shipping Delays & Chargebacks

Shipping Delays & Chargebacks

By placing an order, you acknowledge and agree:

  1. Delivery timeframes are estimates. International shipping may involve multiple carriers and customs processing. Most orders arrive in the destination country within 5–14 business days, but customs, peak seasons, weather, and local courier handoffs can extend delivery time.

  2. No refunds while a package is in transit. If tracking shows your order is in transit, awaiting customs clearance, transferred to a local courier, or otherwise moving through the carrier network, the order is not eligible for a refund or chargeback based on delay.

  3. Return-to-refund rule. Refunds are issued only after the product is returned to us and received/inspected, unless the carrier confirms the package is officially lost under our Lost Package standard below.

  4. Lost Package Standard. A shipment is considered lost only when:

    • tracking shows no movement for 20 business days (international) or 10 business days (domestic) after shipment, and

    • The carrier confirms it cannot be located.
      If the item is confirmed lost, we will offer a replacement or refund at our discretion.

  5. Delivered orders are not refundable. If tracking shows delivered to the address provided at checkout, the order is not eligible for a refund or chargeback for non-receipt. (If you believe the carrier delivered incorrectly, contact us within 72 hours so we can assist with a carrier claim.)

  6. Chargeback evidence submission. If a chargeback is filed for an order that is in transit, in customs, out for delivery, or marked delivered, we will submit as evidence:

    • carrier tracking history and delivery scans/customs status,

    • order confirmation and shipping confirmation,

    • this policy and proof of acceptance at checkout,

    • and customer communications.
      Filing a chargeback instead of contacting us may delay resolution and may restrict future purchases.