Our most frequently asked questions and important information
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive a Shipping Confirmation email.
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We require between 1-3 working days on average to fulfil your order and some items may take longer especially around major holidays (up to 5 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
Use your tracking number here for more accurate tracking https://www.fedex.com/en-us/tracking.html
Once your order is shipped, depending on your country or region, estimated delivery time is between 5 to 21 + days business days due to COVID. Specific delivery dates are not provided nor guaranteed.
We offer the following delivery estimates, by country, for your reference:
United States: 2-6 days
Canada: 7-15+ days
United Kingdom: 5-14 days
Australia: 5-14 days
Europe: 7-21+ days (varies widely by importing country)Use your tracking number here for more accurate tracking
*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, envy u skin cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, COVID etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country.
These fees are the sole responsibility of the recipient.
Envy U Skin has no control over these charges, nor can Envy U Skin predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Envy U Skin is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honour your claim if it is not reported.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
When we ship your order, you will receive a Shipping Confirmation email from email@example.com. If you do NOT receive this, please contact us.
If you do not see an email from us, please check your SPAM folder then contact us with your order number so we may investigate any delays on your behalf.
Use the FedEx link below to track your order.
Contact us 24/7 at firstname.lastname@example.org
Any Unclaimed packages are non-refundable.
Shipping cost is non-refundable.
We do NOT accept returns as by law for hygiene reasons.
Please contact us before purchasing if you have any questions regarding the products.